Legal Notice, Privacy & Security

Last updated: April 24, 2025

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Terms of Use – Nestor Website

These terms of use apply to the Nestor website (hereafter referred to as the “Site”).
By using our Site, you agree to the following terms and conditions:
Nestor manages the following domain: https://www.nestorconnect.com

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Copyright & Intellectual Property

All content on our Site is the intellectual property of Nestor.
Without permission, this content may not be copied, reproduced, republished, publicly displayed, encoded, translated, transmitted, or distributed (including by “mirroring”) on any other computer, server, website, or publication platform for any commercial purposes.

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Accuracy of Information

Our website is intended for use in Belgium. The information provided is therefore generally only applicable within this territory.
We strive to keep the information on our Site up to date and to correct any errors as quickly as possible. However, we cannot be held liable for claims or financial losses resulting from the content of our Site. We reserve the right to modify the content at any time without prior notice.

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Feedback & Company Information

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Privacy & Security

We respect your privacy and do everything we can to protect your data. Below you’ll find what information we collect, how we use it, what your rights are, who has access to your data, and how long we keep it.

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Data Nestor Collects About You

If you purchase a product, subscribe to our newsletter, connect with our services, contact us (via social media or otherwise), participate in online surveys, or interact with us in any other way, we may collect various types of data including:

Your contact details such as name, address, phone number, and email, or business-related information such as company name, address, and VAT number.
Your account information, like your email address and account status.
Your payment information, including billing address and payment method.
Your transaction details regarding purchases of Nestor’s products or services.
Other data you provide to us, such as communication content, customer service interactions, and messages on social media.

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Contact by Phone

If your phone number is in our customer database, our staff may automatically see your client information to assist you more efficiently.
During a call, we may take notes and add them to your personal profile for better follow-up. Phone calls are not recorded.

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Newsletters & Emails

We may send you various types of emails, such as confirmations after a purchase or replies to inquiries.
We also send general newsletters, but only if you’ve subscribed (opt-in). When you sign up for a newsletter, we only store the data necessary to identify you.
You can unsubscribe at any time online.

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Social Media

We’re happy if you watch our videos on YouTube, like us on Facebook, or follow us on LinkedIn.
We show personalized ads on social media based on your interests using cookies.

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Cookies & Other Technologies

Our sites, online services, interactive apps, emails, and advertisements may use cookies and similar technologies such as pixel tags and web beacons.
When you fill out a form on our site, we automatically log your IP address to enhance site security and prevent spam.

Cookies are small text files that are useful for both you and us. Accepting cookies is necessary to fully use our site.

Functional cookies let you save info, stay logged in, and keep products in your cart.
Analytics cookies help us improve our site and user experience.
Marketing cookies personalize your experience and allow us to show you relevant offers.

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Deleting or Disabling Cookies

If you want to disable or delete cookies, be aware that this may affect how our site functions.
Instructions for different browsers:

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Your Rights (and Ours)

Under data protection laws, we are required to state the legal basis for using your data.
We collect and use your data based on the contracts we establish with you (e.g., purchasing a product or service).

This includes:

Preparing quotes
Confirming orders
Providing service-related info

We may also use your data for "legitimate interests" — like customer service, feedback, site visits, email communications, personalized advice, and social media.
In some cases, we’re legally required to use your data, such as when fraud is suspected.

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Who Has Access to Your Data?

Within our company, employees have limited access to your data as needed.
In some cases, we share data with third parties:

Partners: If you buy from us, your info may be shared with partners.
Subcontractors: We work with mailing companies for deliveries.
Ad agencies, analytics firms, and media teams: We may give access to anonymized or statistical data.

We never sell your personal data to third parties. Any third-party use is strictly on Nestor’s behalf.

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Where Do We Store Your Data?

Your data may be stored in:

Paper archives: Transaction documents are stored securely for at least 10 years.
Temporary printed copies: Destroyed securely after use.
Digital storage: Data is saved in secured databases, mostly within the EU. If data is transferred outside the EU, we ensure proper privacy protections.

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How Long Do We Store Your Data?

This depends on your relationship with us:

If you purchase something: Your data is retained indefinitely for security reasons.
If you request information: Data is deleted after 10 years of inactivity.
If you subscribe to newsletters: You manage this via your account.
If you apply for a job: Data is deleted 1 month after the recruitment process ends.
Billing & transaction data: Legally kept for 10 years for tax purposes. Only anonymized data is kept afterward.

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What Are Your Rights?

You control your data. You can:

Access or request a copy of your data
Edit or delete your data
Restrict how your data is used
Manage your email preferences
Object to data use for commercial purposes

You can unsubscribe from newsletters and disable cookies at any time.

To verify your identity, we may request additional information before processing your request.

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Privacy Questions

For any questions or complaints regarding your personal data and privacy, contact us by email at hello@nestorconnect.com or by post.

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Who Is Responsible for Your Data?

The data controller is Nestor, a Belgian company with a permanent establishment in Belgium.
Our team — regardless of their location — is committed to complying with Belgian and local privacy laws.

Nestor
Address: 25/1 Boulevard du Souverain, 1170 Watermael-Boitsfort — Belgium
Phone: +32 494 45 82 53